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Privacy Policy

Your Privacy Matters to Us

 

At The Graphic Design House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. Please take a moment to read through this policy to understand our practices.

1. What Information We Collect

When you interact with us—whether through our website, social media, or directly—we may collect certain information about you. This includes:

  • Personal Information: This could be your name, email address, phone number, and any other details you provide when you contact us, request a quote, or sign up for our newsletter.
  • Usage Information: We may collect information about how you use our website, such as pages visited, time spent on the site, and other usage statistics.
  • Technical Information: This includes your IP address, browser type, device information, and other technical details that help us ensure our website functions properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your information to respond to your enquiries, process your orders, and deliver the services you’ve requested.
  • To Improve Our Website: We analyse usage and technical information to improve our website’s functionality and user experience.
  • To Communicate with You: We may use your contact information to send you updates, newsletters, and marketing materials that you’ve opted in to receive. You can opt-out of these communications at any time.
  • For Legal Purposes: In some cases, we may need to use your information to comply with legal obligations or protect our rights.

3. How We Protect Your Information

We take your privacy seriously and have implemented measures to keep your information safe. This includes:

  • Secure Storage: We store your information on secure servers and take steps to protect it from unauthorised access.
  • Limited Access: Only authorised personnel have access to your personal information, and they are required to keep it confidential.
  • Data Encryption: We use encryption and other security technologies to protect your information during transmission.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as web hosting services, payment processors, or marketing platforms. These providers are required to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law, or in response to a legal request, or to protect the rights, property, or safety of The Graphic Design House, our clients, or others.

5. Your Choices and Rights

You have the right to control your personal information and how it’s used. This includes:

  • Accessing Your Information: You can request a copy of the personal information we have about you.
  • Correcting Your Information: If any of your information is inaccurate or incomplete, you can request that we correct it.
  • Deleting Your Information: You can ask us to delete your personal information, and we will do so unless we need to keep it for legal reasons.
  • Opting Out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small files that are stored on your device when you visit our website.

  • What Cookies Do: Cookies help us remember your preferences, track your usage of our site, and provide you with relevant content.
  • Your Choices: You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: studio@tgdh.co.uk

Address: The Graphic Design House, Walton Road, Farlington, Portsmouth, Hampshire, P06 1TR

Last Updated: 9th September 2024

Thank you for trusting The Graphic Design House with your personal information. We’re committed to keeping it safe and using it responsibly.